Complaints handling

We value service and are happy to resolve complaints properly.

Submit a complaint

• Order number
• Description of the complaint
• Photos (if relevant)

· Desired solution (e.g., replacement, repair, or refund)

Response times

· You will receive an acknowledgment of receipt within 2 working days.

· We aim to provide a suitable solution within 14 days (depending on the situation).

Can't find a solution?

· For consumer information and assistance, you can contact ACM ConsuWijzer.

· For privacy-related complaints, you can contact the Dutch Data Protection Authority.