General Terms and Conditions MontAmour (VakaTrading B.V.)

Article 1 - Identity

VakaTrading B.V. (trading as MontAmour)

Postbus 30047, 8003AC Zwolle, Netherlands

KVK: 64519546

Article 2 - Applicability

· These conditions apply to every offer and every agreement via the MontAmour website.

· Deviations are only valid if confirmed in writing.

· Nothing in these conditions limits mandatory consumer rights.

Article 3 - Offer and agreement

· We display product information as carefully as possible. Obvious errors (such as typos) are not binding on us.

· Prices are in euros and include VAT, unless stated otherwise.

· The agreement is concluded as soon as you place an order and you receive an order confirmation.

Article 4 - Payment

Payment is made via the payment methods offered in the checkout.

Article 5 - Delivery

· Delivery takes place at the delivery address you provided.

· Delivery times are indicative and depend on the carrier.

· The risk of loss or damage transfers at the time of delivery.

Article 6 - Right of withdrawal

· As a consumer, you generally have a 14-day cooling-off period after receipt.

· The steps and conditions are described on the Returns Policy page.

Article 7 - Exception: sealed hygiene products

For sealed goods that are not suitable for return for reasons of health protection or hygiene, the right of withdrawal expires if the seal is broken after delivery. This applies to toys/hygiene products with a safety seal.

Article 8 - Conformity and legal rights

You are entitled to a product that conforms to the agreement. In the event of a defect or incorrect delivery, we will work together to find a solution.

Article 9 - Complaints

We handle complaints according to the Complaints Handling page.

Article 10 - Force majeure

In case of force majeure, we may suspend our obligations as long as the force majeure situation continues.

Article 11 - Liability

To the extent permitted by law, our liability is limited to the amount of the order. We are not liable for consequential damage, unless there is intent or conscious recklessness.

Article 12 - Privacy

We process personal data in accordance with our Privacy Statement.

Article 13 - Applicable law

Dutch law applies to agreements.